Privacy Policy

Account data

• Email address, display name, and — if you choose to provide it — a phone number.
• An authentication identifier from our identity provider. If you sign in with Google or Apple, we receive the email address and name that service releases to us; we never receive your password.

Audio and translation data

• Audio captured from your microphone while a translation session is active.
• Transcripts of that audio and the translations generated from it.
• Optional context you supply to improve accuracy, such as glossaries, names, or topic notes.

Usage and technical data

• Amount of speech time consumed, so we can enforce your plan allowance. Silence is not counted.
• Session timestamps, selected languages, and purchase or subscription status.
• Server logs needed to operate and secure the service, such as IP address and error diagnostics.

The mobile app requests microphone access for voice translation, and camera access only to scan a QR code when you join a conversation. Camera images are used to read the code and are not stored or transmitted.

We do not collect contacts, precise location, photos, or health data. The mobile app contains no advertising or third-party analytics SDKs, and we do not track you across other companies’ apps or websites.

• To deliver translations — audio must be processed to be transcribed and translated.
• To show you your translation history and let you review past sessions.
• To operate accounts, authenticate you, and provide support.
• To measure plan usage, process purchases, and prevent abuse.
• To keep the service secure and diagnose faults.

We do not sell your personal data. We do not use your audio, transcripts, or translations to train our own models, and we do not use them for advertising.

To produce a translation we transmit audio and text to specialist providers for speech recognition, machine translation, and speech synthesis. They process this data only to return a result to us, under contract, and we select providers that do not use it to train their models for this use case.

• Speech recognition and translation providers, to convert speech to text and translate it.
• Speech synthesis providers, when voice-over of translations is enabled.
• Cloud hosting, database, and object storage providers, to run the service and store your history.
• Our identity provider, to authenticate sign-in.
• Apple and Google, when you purchase in the mobile app. We receive a confirmation of the transaction; we never receive your card details.

Transcripts, translations, and associated audio are kept so you can review your history, and are deleted when you delete your account. Account data is kept for as long as your account is active. Operational logs are kept for a limited period for security and debugging. We may retain records we are required by law to keep, such as transaction records for tax purposes.

You can delete your account and its data at any time, without contacting support. In the mobile app, open the menu and choose Delete Account, then confirm. This is permanent and immediate: your account, your translation history, and any unused balance are removed, your authentication identity is deleted, and the same email can no longer be used to sign in to that account. It cannot be undone.

If you prefer, you can request deletion by writing to [email protected] from the address on your account.

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, to object to or restrict certain processing, and to withdraw consent. You can exercise these rights in the app or by contacting us at [email protected]. We will respond within the time required by applicable law.

You can withdraw microphone or camera permission at any time in your device settings. Translation cannot function without microphone access.

Data is encrypted in transit. Access to production systems is restricted to personnel who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to notify you and the relevant authorities of a breach where the law requires it.

We and our providers operate in several countries, so your data may be processed outside the country where you live. Where required, we use appropriate safeguards for these transfers.

Cabin is not directed to children under 13, and we do not knowingly collect their personal data. If you believe a child has provided us data, contact us and we will delete it.

We may update this policy. If a change is material, we will give reasonable notice, for example in the app or by email, and update the date at the top of this page.

ThinkPrompt PTE. LTD. — privacy questions and requests: [email protected]

See also our Terms of Service.